Our Terms & Conditions
Passengers using Premium Taxis have the right to expect that their driver will:
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Display a valid NZTA-issued photo ID clearly inside the vehicle. If the ID is not visible or does not match the driver, another vehicle may be requested.
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Drive in a safe, smooth, and professional manner, prioritising passenger comfort and road safety.
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Maintain a neat, respectful, and courteous appearance and behaviour.
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Operate a vehicle clearly identified as a Premium Taxis vehicle.
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Provide a receipt upon request, including Premium Taxis details and GST number.
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Transport reasonable amounts of luggage with care and report any lost property to Premium Taxis or the relevant authorities.
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Monitor flight arrival times for airport bookings and make reasonable adjustments in the event of delays.
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Ensure transport is provided via the most direct or convenient route unless otherwise agreed.
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Accurately use the fare meter or agreed fare without manipulation.
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Clearly advise passengers of any additional charges if extra services are requested.
Passenger Responsibilities
By using Premium Taxis, passengers agree to:
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Be contactable at the phone number provided at the time of booking (or after landing for airport pick-ups).
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Provide accurate booking information, including pick-up and drop-off locations, luggage requirements, child restraints, pets, disabilities, and payment details.
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Arrive on time and allow sufficient travel time for traffic and other potential delays.
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Promptly notify Premium Taxis of any changes to bookings, delays, or cancellations. 24 hours notice.
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Accept that delays may occur due to factors outside Premium Taxis’ control, including traffic, weather, or flight schedule changes, and agree not to hold Premium Taxis liable.
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Conduct themselves respectfully and avoid abusive, aggressive, discriminatory, or harassing behaviour.
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Use the service lawfully and not request drivers to breach road rules, safety laws, or company policies.
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Only use services booked through the Premium Taxis dispatch system.
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Take reasonable care to avoid damage to vehicles and accept responsibility for any damage caused.
- Alcohol, smoking, and vaping are strictly prohibited in any Premium Taxis vehicle at all times.
For domestic airport arrivals, drivers will wait up to 15 minutes from landing time in the arrivals area with a name sign. If the passenger fails to make contact within this time, the booking may be classified as a no-show, and a reasonable fee will apply.
Repeated no-shows may result in suspension or termination of services. Premium Taxis accepts no responsibility for costs incurred due to no-shows, including alternative transport, flights, or accommodation.
WAIT TIME & SURCHARGES
Wait times outside of airport pickups are charged at $5.00 per minute after a 5-minute grace period.
Additional surcharges will apply during public holidays, special events, weekends, or peak demand times. These will be communicated at the time of booking.
Fixed fares are agreed in advance and cover the journey only; wait time and extra stops is not included unless expressly stated at the time of booking.
All cancellations require at least 24 hours’ notice. Late cancellations or failure to attend a scheduled booked pickup without a valid reason may be classified as a no-show and may result in a cancellation fee.
CLEANING & DAMAGE FEES
A cleaning fee of up to $1500 may apply if the vehicle is soiled or if damaged.
COMPLAINTS AND FARE DISPUTES
Fare disputes must be raised within 24 hours of the trip.
All complaints should be submitted via our official contact method.
CANCELLATION
If a passenger is acting in a threatening manner, OR NOT WILLING TO PAY THE FARE AGREED ON. the driver CAN end the trip. We reserve the right to request full or partial payment in advance prior to the commencement of any trip by driver.
We reserve the right to modify these terms and conditions at any time.