PREMIUM TAXIS – KARAOKE VAN TERMS & CONDITIONS

Premium Taxis Palmerston North & Manawatū – 8-Seater Karaoke Van By booking the Premium Taxis Karaoke Van, the customer agrees to the following:

1. Karaoke Add-On Karaoke is an optional entertainment service available on selected group and long-distance bookings.The karaoke fee is separate from the transport fare unless a fixed package price has been agreed in writing.

2. Pricing Transport fares, hourly rates, package prices and karaoke charges will be agreed before the trip. Additional stops, waiting time, route changes or extensions may incur extra charges.

3. Passenger Capacity Passenger numbers must not exceed the vehicle's legal seating capacity. Passengers must remain seated in approved seats and wear seatbelts where required by New Zealand law.

4. Karaoke Equipment Equipment and microphones must be used responsibly. Passengers must follow reasonable driver instructions regarding use and volume. Premium Taxis may reduce or stop karaoke where necessary for safety.

5. Driver Safety The driver's safety and control of the vehicle are the priority. Passengers must not distract, obstruct, touch or interfere with the driver or vehicle controls. Karaoke may be stopped if behaviour, noise or movement creates a safety concern. No karaoke refund applies where the service is stopped due to unsafe, threatening, abusive or disruptive behaviour.

6. Alcohol & Behaviour Passengers must behave responsibly. Premium Taxis may refuse or end a trip if a passenger is violent, threatening, abusive or poses a serious safety risk. Unlawful substances must not be consumed or carried in the vehicle.

7. Damage The booking customer may be responsible for intentional or careless damage caused by their group to the vehicle or karaoke equipment. Reasonable repair or replacement costs may apply.

8. Cleaning A cleaning fee of up to $1500 may apply for significant or specialist cleaning required due to vomiting, food, drink or excessive mess. Normal cleaning and wear and tear are not charged.

9. Music Availability Song, artist and karaoke-version availability is not guaranteed. Internet or mobile connectivity may affect access to some content.

10. Technical Issues Premium Taxis will take reasonable steps to provide a working karaoke system. If a significant technical failure prevents karaoke from being provided, a partial or full refund of the karaoke fee may be offered. The transport fare remains payable.

11. Changes & Cancellations Changes to passenger numbers, pickup times, destinations or itineraries should be advised as early as possible. Additional time or significant changes may incur extra charges. Cancellation conditions will be advised at booking.

12. Acceptance By confirming and proceeding with a Karaoke Van booking, the booking customer confirms they have read, understood and accepted these terms on behalf of their group. Premium Taxis reserves the right to reasonably update these terms and conditions.

Passengers using Premium Taxis have the right to expect that their driver will:

 

• Display a valid NZTA-issued photo ID clearly inside the vehicle. If the ID is not visible or does not match the driver, another vehicle may be requested.

• Drive in a safe, smooth, and professional manner, prioritising passenger comfort and road safety.

• Maintain a neat, respectful, and courteous appearance and behaviour.

• Operate a vehicle clearly identified as a Premium Taxis vehicle.

• Provide a receipt upon request, including Premium Taxis details and GST number.

• Transport reasonable amounts of luggage with care and report any lost property to Premium Taxis or the relevant authorities.

• Monitor flight arrival times for airport bookings and make reasonable adjustments in the event of delays.

• Ensure transport is provided via the most direct or convenient route unless otherwise agreed.

• Accurately use the fare meter or agreed fare without manipulation.

• Clearly advise passengers of any additional charges if extra services are requested.

• By using Premium Taxis, passengers agree to:

  1. Be contactable at the phone number provided at the time of booking (or after landing for airport pick-ups).

  2. Provide accurate booking information, including pick-up and drop-off locations, luggage requirements, child restraints, pets, disabilities, and payment details.

  3. Arrive on time and allow sufficient travel time for traffic and other potential delays.

  4. Promptly notify Premium Taxis of any changes to bookings, delays, or cancellations. 24 hours notice.

  5. Accept that delays may occur due to factors outside Premium Taxis’ control, including traffic, weather, or flight schedule changes, and agree not to hold Premium Taxis liable.

  6. Conduct themselves respectfully and avoid abusive, aggressive, discriminatory, or harassing behaviour.

  7. Use the service lawfully and not request drivers to breach road rules, safety laws, or company policies.

  8. Only use services booked through the Premium Taxis Phone system.

  9. Take reasonable care to avoid damage to vehicles and accept responsibility for any damage caused.

  10. Alcohol, smoking, and vaping are strictly prohibited in any Premium Taxis vehicle at all times.
  11. 
       For safety reasons, we no longer drive up private driveways and now require all clients to meet us at the end of the driveway with their luggage for collection.

• By using Premium Taxis, passengers agree to:

  1. Be contactable at the phone number provided at the time of booking (or after landing for airport pick-ups).

  2. Provide accurate booking information, including pick-up and drop-off locations, luggage requirements, child restraints, pets, disabilities, and payment details.

  3. Arrive on time and allow sufficient travel time for traffic and other potential delays.

  4. Promptly notify Premium Taxis of any changes to bookings, delays, or cancellations. 24 hours notice.

  5. Accept that delays may occur due to factors outside Premium Taxis’ control, including traffic, weather, or flight schedule changes, and agree not to hold Premium Taxis liable.

  6. Conduct themselves respectfully and avoid abusive, aggressive, discriminatory, or harassing behaviour.

  7. Use the service lawfully and not request drivers to breach road rules, safety laws, or company policies.

  8. Only use services booked through the Premium Taxis Phone system.

  9. Take reasonable care to avoid damage to vehicles and accept responsibility for any damage caused.

  10. Alcohol, smoking, and vaping are strictly prohibited in any Premium Taxis vehicle at all times.
  11. 
       For safety reasons, we no longer drive up private driveways and now require all clients to meet us at the end of the driveway with their luggage for collection.

• For domestic airport arrivals, drivers will wait up to 15 minutes from landing time in the arrivals area with a name sign. If the passenger fails to make contact within this time, the booking may be classified as a no-show, and a reasonable fee will apply.

  Repeated no-shows may result in suspension or termination of services. Premium Taxis accepts no responsibility for costs incurred due to no-shows, including alternative transport, flights, or accommodation.

  WAIT TIME & SURCHARGES

  Wait times outside of airport pickups are charged at $5.00 per minute after a 5-minute grace period.

  Additional surcharges will apply during public holidays, special events, weekends, or peak demand times. These will be communicated at the time of booking. 

  Fixed fares are agreed in advance and cover the journey only; wait time  and extra stops is not included unless expressly stated at the time of booking.

  All cancellations require at least 24 hours’ notice. Late cancellations or failure to attend a scheduled booked pickup without a valid reason may be classified as a no-show and may result in a cancellation fee.

  CLEANING & DAMAGE FEES

  A cleaning fee of up to $1500 may apply if the vehicle is soiled or if damaged.

  COMPLAINTS AND FARE DISPUTES

  Fare disputes must be raised within 24 hours of the trip.

  All complaints should be submitted via our official contact method.

• Email Premium.taxis@outlook.com OR Contact 06 - 929-4199

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  CANCELLATION

  If a passenger is  acting in a threatening manner, OR NOT WILLING TO PAY THE FARE AGREED ON. the driver CAN end the trip. We reserve the right to request full or partial payment in advance prior to the commencement of any trip by driver.

  We reserve the right to modify these terms and conditions at any time.